We adhere to legal obligations while processing personal data.
Type of information collected about our customers
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We use Personal Information, which is information that identifies you as an individual, including:
- first and last name
- email address
- telephone\tax number
- postal address
- credit/debit card number
The following information is collected upon placing an order with Extait:
- first and last name
- e-mail address
- billing details
- tax number
We require this information to enter into a binding contract (which is a purchase our products), to issue invoices, credit memos and other legal documents. This information is stored for a legal reasons.
We obtain information from you during the registration, placement of an order. Moreover, we might collect information, when you leave a review, fill in contact us form, subscribe to newsletter or ask a question.
Purposes of using personal information
We need to collect and process these data in order to provide you with our services, as well as, to respond to your requests and inquiries, carry out transactions and process your order. We are legally required to store this information.
One more purpose of using your data is for sending administrative and marketing information to you, e.g. changes to our terms and conditions, policies, release of new products, updates, etc. We believe informing you about these issues may be of your interest. Any time you may ask us to stop sending email to you or using your information for marketing purposes.
To accomplish our business purposes we use data:
- for analysis, such as to improve the efficiency of our Services;
- for fraud and security monitoring purposes, such as to detect and prevent cyberattacks or attempts to commit identity theft;
- for developing new products and services;
- for enhancing, improving, or modifying our Services;
- for identifying usage trends, such as understanding which parts of our Services are of most interest to users;
- for determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
- for operating and expanding our business activities, such as understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
Extait does not transfer your information for marketing or any other purposes with third parties.
Period of information storage
We store your name and e-mail address during all period of your using our extensions or services. In such a way we can be given free updates and it is easier to contact for support.
We ensure for customers the right to be forgotten, you can make a request for deleting your account or some personal data. However, it is not possible to delete some information completely. To meet requirements of tax regulations and be in line with other legal purposes, we store transaction details for 10 years or can replace them by fake data according to a customer request.
Access to your information and correction
You have the right to request for information that we hold about you. If you are a registered customer, you can export information in your personal account. If you are a guest, please click a link in the footer to enter email address in the popup to get the data to your email.
If there is some inaccuracy, you are free to contact us to correct or remove some bits of information. We comply with processing data regulations, so we ensure you the right to rectification and data portability.
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
Browser and device information
Information collected through cookies and other technologies
Demographic information and other information provided by you that does not reveal your specific identity
If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.
Collection of Other Information
We and our service providers may collect Other Information in a variety of ways, including:
IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Our site contains links to different sites. Extait is not in charge of the security provisions or practices of any outsider. Then you are a subject to the privacy policies of other websites.
How to contact us
We use Zendesk as our Live Chat service, these cookies allow us to
communicate with you via Live Chat. Zendesk also saves a Zendesk
Live Chat ID that recognises a device between visits during a chat